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first of all i have rented a car which had to be passat or superb, but they didnt have that for some sort of reason, even though I booked it atleast a month before my trip, they claimed that they didnt have it and gave me Kia. Why do you give me Kia if I rent a premium car?

next they asked me for my credit card, and I had only debit car, so suddenly i had to pay 40 pounds for insurance per day! 5 day car rent is 32 pounds, and i had to pay 40 pounds per day for insurance, 5 days that is 200 for insurance! how does that make any sense? but that is not all!

Almost a month later, I have received email from green motion, that i got a ticket for driving in a bus lane. That is ok, we are all humans, we all mistakes. If i have payed the fine within 14 days, i would have to pay only have fee, but that is very hard to do, when green motion sends you email 13 days after issued ticket! i have tried to ask green motion, how come it takes 13 days to forward the ticket, but they never answered to my question.

Furthermore I've been charged 84 pounds, because they ''deployed their team'', what team?

what team do you employ and charge a customer 84 pounds, if it takes 13 days for you to forward and email, and you have all the details!!!! if you read this, do not rent a car from here, i will never ever again rent from here.

Reason of review: Poor customer service.

Monetary Loss: $442.

Preferred solution: Full refund.

Green Motion United Kingdom Cons: Unfriendly staff, Worst ever customer service, Poor communication.

Location: Regus Building, 3000 Aviator Way, Wythenshawe, Manchester M22 5TG, UK

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