I have rented cars on numerous occasions, both in Australia and New Zealand with no issues whatsoever. So nothing prepared me for the bunch of out and out shysters operating at Stanstead Greenmotion.
They onsold the car I had paid for because I was delayed. They then charged me $225 extra for a similar car that I had to bring back a day earlier. When I brought back the car, low and behold they discovered a tiny scratch on the car passenger side that needed to a magnifying glass to see. For this scratch which I deny making they wanted to charge me over $500.
After much argument the Manager, who looked had the grace to look slightly embarrassed when he saw the scratch waived the fee. Having said that it is now over 25 days since I returned the car and they still have $1680 of my money sitting in my credit card account pending.
Product or Service Mentioned: Green Motion Car Rental.
Reason of review: Poor customer service.