Unacceptable - rip off I hired a Mercedes car from the East Midlands airport branch based in the Hilton Hotel Foyer. It was getting dark when I collected the car so it was placed under the foyer of the Hotel with artificial light.
Vashal D from Green Motion walked around the car indicating several pre-existing bumps and scratches, most so tiny I couldn’t even see them. I didn’t feel comfortable about not being able to see much so took several photographs of the car for my piece of mind. On returning the car I was informed that there was new damage and I was presented with a £938.40 bill! The ”damage” to the car is about the size of a nail head say 3 or 4mm diameter on a rear door.
It’s the sort of mark you collect in a car park when a car parked next to you opens a door and it nicks the paint. I denied any knowledge of the “damage” and said that it was pre-existing. He told me that I inspected the car and signed for its condition and that it isn’t on the sheet. I produced my photos and this tiny mark is there, so it pre-existed.
To my shock he told me that the mark on my image wasn’t a mark but reflected light! Incredible that it was in exactly the same spot. He would not accept it and insisted that I pay now. I was running late for my flight out by now, and in the end got there 5 minutes before the gate closed.
I was anxious and pressured, so I said that I needed to get on my flight and dispute later. It was then that I was presented with a bill of £938.40. I complete rip off. I am not the only person who has been ripped off by Green Motion, the web is full of folk like me being ripped off.
Now, if the car door been chipped whilst in my possession, how much does a chip repair cost? Well a specialist company like Chips-away have told me it would cost about £100. A Mercedes dealer could repaint the whole door for about £300. They are a rip off company who take advantage of people.
I’m disputing the payment with my bank, and will do my best to inform perspective customers to avoid them like the plague. Green Motion say “ We are distinguished by the tracks we leave behind us” which should read “ We are distinguished by the disappointed customers we leave behind us” See attached photos.
The first is the photo I took upon collection, the second was taken on return. The mark is clearly pre-existing.
Product or Service Mentioned: Green Motion Mercedes Benz Car Rental.
Reason of review: Poor customer service.
Monetary Loss: $938.
Preferred solution: Full refund.
I didn't like: Rip off approach, Dubious damage report, Lousy service.