Update by user Jul 12
I eventually got in contact with Green Motion International and escalated my concerns to the senior customer service team. While my experience up until this point had been utterly exhausting and frustrating, as soon as I was dealing with HQ they acted swiftly to address my complaint and resolve my issue. I now consider my complaint against them as closed.
Update by user Feb 20
So I escalated my complaint to the BVLRA (the supposed regulatory authority for vehicle hire in the UK) and all they did was look at the paperwork and find in favour for Green Motion. They did not consider any of the evidence, or statements of doubt relating to my consumer right infringements-and the legality of whether Green Motion caused the damage themselves.
In the response Green Motion once again lied and denied the fact that I was not present at the return inspection. On digging a little deeper, found out that Green Motion pay for their membership to the BVLRA-which brings into question how they can act in an impartial manner given this fact. They will obviously protect their best interests,, and Green Motion get away with it again. I would love to take them to court, but I fear that I will just end up getting hit with a number of court costs-with no indication that I will win...Even though I think everything that they have done is questionable.
So-I need to give up the fight for my own loss, but hopefully can assist in preventing others from experiencing the same misfortune. DO NOT USE THIS COMPANY, PROTEST WITH YOUR POUNDS.
In other news, there are websites that offer insurance against the excess policies for a few pounds a day-I would suggest that if you're hiring a car from any company, take out one of these policies. Last and not least, DON'T LET THE BASTARDS GET YOU DOWN!
Original review posted by user Jan 23
Green Motion charged me £655 for the damage as per the photos attached. On returning the vehicle I had no awareness of the scratches, that is, I had not knowingly brushed, bumped or otherwise caused the scratches.
When I returned the car, it was extremely busy and I was informed to wait in the office-lo and behold they inspected my car in my absence, and called me over to inform me of the 'damage'. At first I had no reason to doubt that I may have caused them, and accepted that I may have to pay for repair....Until I found out that the charge was £655.
While I was at the counter, having something of a 'heated debate' about the costs, the manage promised me that the work would be carried out, and I would be refunded my money minus costs incurred-I have since found out that they will not repair the car, and they will stand to make 100% profit out of this charge. Given the fact that I have proof that the manager lied to my face, I now suspect that the person checking my car while I was in the office may have caused the scratches so that they could issue this charge.
Product or Service Mentioned: Green Motion Car Rental.
Reason of review: Everything.
Monetary Loss: $850.
I didn't like: Service, Staff, Charges, Complaints proceedure, Being lied to.