Not resolved

I rented a Mercede Vito but was told the car was not ready. They offered a VW Transporter at GBP175 more for the rental period. Have no choice but to accept since a 8 seater automatic mini van is hard to find.

Related: Green Motion - We had to buy a new clutch and pay for a hire car while it was done

The car vibrated violently at 60mph or above. I had to call road side assistance after 2 hours. All 4 tyres were found clogged with mud on the inside rim. The road side assistance technician said the car should have never been rented out in such condition. My first day of the trip was wasted.

Worse, I dented the side panel of the mini van. I had a garage quoted on the repair and it was under GBP1,000. When I returned the car, Green Motion charged me the maximum excess of GBP2,500 saying they would refund any money left after repair. I chased for 2 months for the actual cost. No answer.

I am still waiting to hear from my travel insurance company.

Do NOT rent from this company no matter how cheap they are. I think they use agent such as Indigo Car Hire and Car Trawler. Avoid these two companies as well.

Review about: Green Motion Vw Transporter Mini Van Rental.

I didn't like: Quality and condition of car, Excess they charged, Poor customer services, Unjustified demands at return of the car.

Review #955918 is a subjective opinion of a user.

1.6
Value for money
Website
Product or Service Quality
Discounts and Special Offers
Additional Services
Diversity of Products or Services
Reliability
Insurance Quality
Billing Practices
Customer service
Additional Fees
Price Affordability
Location
Reason of Review / Monetary Loss Damaged or defective / $1500
Preferred solution Price reduction

Had an Experience with Green Motion?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like