Dublin, Dublin
1 comment

We hired a car in July 2015 and upon returning the car on a Saturday evening the customer service agent went straight to the passenger side front wheel and pointed to a small black scuff on the alloy wheel and accused us of damaging the wheel.

After a stand off for nearly 30 mins we refused to sign to say we had damaged the wheel we left for the airport.

On returning to Dublin I checked my credit card account and I was shocked to see that they had charged us over €700. For the alleged damage to the alloy wheel.

We were threatened intimated and bullied by the customer service agent when we returned the car.

I would advise anyone thinking of using this company for car hire to stay well clear they are not very nice people.

Review about: Green Motion Car Rental.

Reason of review: Poor customer service.

Had an Experience with Green Motion?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Thank you for writing this!Unfortunately, I didn't read it before hiring a car from this company in the UK.

The exact same thing happened to us.

Upon returning the car, the man inspecting the car went straight to check the tyre rims and found scratches on the driver's side rim. We hadn't even considered the rims and are puzzled as to how the scratches could have occurred as we didn't hit anything while driving the car. On the other hand, the rims were needlessly fancy and upon afterthought it is clear to me that they have chosen these kinds of rims on purpose as a regular tyre rim would not be affected as easily.

The company charged us over 200 pounds for these minor scratches, which, needless to say, is more than an entire new rim costs.You would be well advised to steer clear off this car rental company or at least photograph and check the entire car before renting it (especially the tyres and rims).

You May Also Like

Avoid Green Motion car rental Green Motion "Got a car at Luton Airport GM while raining and couldn't check it thoroughly. When I returned it they found these scratches and charged me 688 GBP! And the GM..." Read more Green Motion - Sub-standard car and extremely poor customer service Green Motion "I rented a Mercede Vito but was told the car was not ready. They offered a VW Transporter at GBP175 more for the rental period. Have no choice but to..." Read more Green Motion - Rip Off Scam artists Green Motion "Let the Buyer, or in this case the Renter beware. They claim they are a relatively cheap car rental company. Hah! First of all, my car which was supposed to..." Read more Green Motion Toyota Car Rental Review Green Motion "One month ago similar situation happened to me. I was shocked after got email about scratch on a car, they attached me pictures, but honestly, I couldn't see any scratches..." Read more A Brighter Tomorrow - Yelp Sucks A Brighter Tomorrow "I sent in a negative review about Yelp not being available to customers but being available 24-Hours a day to people who spend money on advertising money. The sales agents..." Read more Bacteria/fungus INSIDE FERRERO ROCHER 2017 Ferrero Rocher "Got a box of ferrero rochers on the 21st of July (expire September 2017) in Australia. Took a *** out of one of them so it spilt in half then..." Read more Lazboy - Poor quality Lazboy "We purchased to recliners which cost us close to $4000. One of the chair arms has raw material showing, one leg is crooked and after only 2 weeks of very..." Read more Dollar Rent A Car - Obscene "Cleaning Charge" Dollar Rent A Car "Rented a car from LGA Dollar Rent A Car facility (LaGuardia in New York). Rental contract mentions NOTHING about any special animal cleaning services required. In fact only mention of..." Read more