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Pissed Consumer Interviews ?

Green Motion charged me £655 for the damage as per the photos attached. On returning the vehicle I had no awareness of the scratches, that is, I had not knowingly brushed, bumped or otherwise caused the scratches. When I returned the car, it was extremely busy and I was informed to wait in the office-lo and behold they inspected my car in my absence, and called me over to inform me of the 'damage'. At first I had no reason to doubt that I may have caused them, and accepted that I may have to pay for repair....Until I found out that the charge was £655. While I was at the counter, having something of a 'heated debate' about the costs, the manage promised me that the work would be carried out, and I would be refunded my money minus costs incurred-I have since found out that they will not repair the car, and they will stand to make 100% profit out of this charge. Given the fact that I have proof that the manager lied to my face, I now suspect that the person checking my car while I was in the office may have caused the scratches so that they could issue this charge.
0 comments
1.3
Details
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
I have rented a car from GreenMotion Gatwick for 5 days. At the car collection the agent tried to sell me extra insurance in very unethical way: he presented it as a compulsory step in the rent, not an option!! After me insisting I didn't want any extra insurance, he...
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Author
Location
Horley, England
Cons
  • Customer and being ripped off
Reason of review
Poor customer service
Loss
$652
Preferred solution
Full refund
Review #1540834 is a subjective opinion of poster.
2 comments
Green Motion - Scamming for scratches
Green Motion - Scamming for scratches
Green Motion - Scamming for scratches
Green Motion - Scamming for scratches
Very disappointing experience in Riga Airport. Arrived and paperwork was quick and easy. Was explained that they didn't have car I booked and they gave me upgraded car, witch was very nice I thought. Found the car in carpark and surprise surprise, car had coupe large...
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MonumentalLabradoodle642
#1677820

in fact, this is not a company, one way or another they will easily rob you and they will say that everyting was written on the agreement you signed that you never read. you c...

Author
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund
Review #1507152 is a subjective opinion of poster.
Featured
0 comments
1.9
Details
Green Motion - Unfair charge @Vilnius Airport
Green Motion - Unfair charge @Vilnius Airport
Green Motion - Unfair charge @Vilnius Airport
This summer we had a 10-day trip to Baltic countries, from end of June to start of July. We arranged to hire a car from GreenMotion @Vilnius airport, throught rentalcars.com website and because we trusted this site, we didn't search - as it should - for complaints......
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Author
Location
Vilnius, Vilniaus Apskritis
Pros
  • I want to warn people
  • Vehicle itself and the fair rental price
Cons
  • Miss representation of cost
Reason of review
Pricing issue
Loss
$470
Preferred solution
Full refund
Tags
Review #1348002 is a subjective opinion of poster.
0 comments
Green Motion - Fleeced by scam merchants.
Green Motion - Fleeced by scam merchants.
Green Motion - Fleeced by scam merchants.
Picked up car at Edinburgh Airport 23rd March. Tank was completely empty (on vapour) and I was told to immediately go to the nearest garage to fill up. (incidentally, returned with 1/4 full tank). Worse was to come when I returned the car a week later. Inspectors were...
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Author
Reason of review
Poor customer service
Loss
$362
Preferred solution
Wide communication of this experience to stop others being screwed.
Tags
  • Unfair Damage Charge - Rental Car
Review #1504493 is a subjective opinion of poster.
0 comments
1.7
Details
Green Motion - They charged me 690 euros for an accident I didn't make
Green Motion - They charged me 690 euros for an accident I didn't make
Green Motion - They charged me 690 euros for an accident I didn't make
I rent a car from otp Bucharest airport on June 27 . I had a little accident on June 28 at Brasov. While I was putting my luggage into the car in front of the hotel, a car on my right drove in rear position without looking to the mirror and hit my car. I immediately...
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Author
Cons
  • Way they steal money from people
  • I am disappointed
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Full refund
Review #1466989 is a subjective opinion of poster.
7 comments
1.0
Details
DO NOT USE GREEN MOTION! THEY ARE RUNNING A SCAM AND WILL FRAUDULENTLY TAKE YOUR MONEY.  DO NOT GIVE THEM YOUR CREDIT CARD DETAILS. REPORT THEM!
DO NOT USE GREEN MOTION! THEY ARE RUNNING A SCAM AND WILL FRAUDULENTLY TAKE YOUR MONEY.  DO NOT GIVE THEM YOUR CREDIT CARD DETAILS. REPORT THEM!
DO NOT USE GREEN MOTION! THEY ARE RUNNING A SCAM AND WILL FRAUDULENTLY TAKE YOUR MONEY.  DO NOT GIVE THEM YOUR CREDIT CARD DETAILS. REPORT THEM!
DO NOT USE GREEN MOTION! THEY ARE RUNNING A SCAM AND WILL FRAUDULENTLY TAKE YOUR MONEY.  DO NOT GIVE THEM YOUR CREDIT CARD DETAILS. REPORT THEM!
I hired a Peugeot 2008 GT Line 5 (Registration No.GL17 PYG) car on Saturday 20th January 2018 from Green Motion Car and Van Rental at Heathrow Airport (Holiday Inn location). On check-in 2 small scratches were recorded as already being on the vehicle on the bonnet. A...
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LeadingSriLankanElephant
#1673547

My mother had exactly the same happen to her where they fraudulently put her signature on a blank piece of paper and then wrote up a false report after she'd returned the car ...

Author
Location
Sipson, England
Reason of review
Damaged or defective
Loss
$492
Preferred solution
Full refund
Review #1185975 is a subjective opinion of poster.
3 comments
1.0
Details
Green Motion - Never again!
Green Motion - Never again!
Green Motion - Never again!
Green Motion - Never again!
My flight was delayed two hours into Gatwick. I did the right thing and informed them and they replied saying no problem. When i eventually turn up at the desk , 30 mins before closing to find they "gave my car away which i had already paid for $236.28. "luckily" they...
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AnimatedLionfish
#1530187

Here is my story. NEVER NEVER HIRE with this mob of racketeers. READ THE REVIEWS. I hired from Heathrow airport, needed to take a 5 pound shuttle to their office at The Holida...

Author
Location
Sipson, England
Cons
  • Complete scam
Reason of review
Not as described/ advertised
Loss
$2500
Preferred solution
Full refund
Review #1307241 is a subjective opinion of poster.
Featured
1 comment
Green Motion - As policy is cheating
Green Motion - As policy is cheating
Green Motion - As policy is cheating
Green Motion - As policy is cheating
It is a rogue company, as a matter of policy is Cheating and obviously is blackmail. I take the dirty car and check about 2 minutes and the staff tell me all defects was marked, he is talking nonsense. When I return the car they take 20 minutes to inspection.They say...
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AnimatedLionfish
#1530184

Here is my story. NEVER NEVER HIRE with this mob of racketeers. READ THE REVIEWS. I hired from Heathrow airport, needed to take a 5 pound shuttle to their office at The Holida...

Author
Reason of review
Poor customer service
Review #1314157 is a subjective opinion of poster.
1 comment
1.0
Details
Green Motion - Ripped off and card Fraud
Last week returned car to Gatwick to be told car had slight scatch on door. That scratch is now worth $1771......what rip off. Bigger issue is she used wrong card for deposit. A card that had not been used is 3 years. Within 24 hours of Green Motion swiping it, the...
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Anonymous
#1672475

I rented from green motion Edinburgh two weeks ago. The excess of 1200 was drawn down from my credit card before I left their office. When I discovered this I rang and they to...

Author
Location
Horley, England
Reason of review
Poor customer service
Loss
$1771
Review #1511181 is a subjective opinion of poster.
0 comments

Another victim of green motion rip off

1.0
Details
Another victim of green motion rip off
Booked a vw golf but got a honda jazz. Upon return they found a scuff on the right hand front mud cap which to me appeared old and in any case of no consequence. They now advise they will be charging me for this damage which I believe was pre existing but not noted as it was to small and only visible when in top of the wheel rotation. No amount of discussion with them made any difference. I note many others with similar experience with greenmotion. Suggest go elsewhere.
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Author
Pros
  • Car ok
Cons
  • Fraud
  • Being scammed from start to finish bad bad green motion
Reason of review
Pre existing damage on hire car
Preferred solution
Let the company propose a solution
Review #1564660 is a subjective opinion of poster.