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Pissed Consumer Interviews ?

Green Motion charged me £655 for the damage as per the photos attached. On returning the vehicle I had no awareness of the scratches, that is, I had not knowingly brushed, bumped or otherwise caused the scratches. When I returned the car, it was extremely busy and I was informed to wait in the office-lo and behold they inspected my car in my absence, and called me over to inform me of the 'damage'. At first I had no reason to doubt that I may have caused them, and accepted that I may have to pay for repair....Until I found out that the charge was £655. While I was at the counter, having something of a 'heated debate' about the costs, the manage promised me that the work would be carried out, and I would be refunded my money minus costs incurred-I have since found out that they will not repair the car, and they will stand to make 100% profit out of this charge. Given the fact that I have proof that the manager lied to my face, I now suspect that the person checking my car while I was in the office may have caused the scratches so that they could issue this charge.
Most Helpful
0 comments
1.3
Details
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
I have rented a car from GreenMotion Gatwick for 5 days. At the car collection the agent tried to sell me extra insurance in very unethical way: he presented it as a compulsory step in the rent, not an option!! After me insisting I didn't want any extra insurance, he...
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Author
Location
Horley, England
Cons
  • Customer and being ripped off
Reason of review
Poor customer service
Loss
$652
Preferred solution
Full refund
Review #1540834 is a subjective opinion of poster.
0 comments

Green Motion - Hoax avoid if possible

1.2
Details
Avoid if possible! We hires in Rome and there was only one person manning the shuttlebuss and booking as well. We reserved a Fiat 500 bit endes up driving the narrow roads of the Amalfi Coast in a large Citroen.... I know they could give us a resembling car but this was not at all the same, and in addition the one person manning the office admitted that they had no Fiat 500.... a hoax, a waist of time and effort... avoid if possible. You get what you pay for and here you pay less and get far less....
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Author
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1595427 is a subjective opinion of poster.
0 comments

Green Motion - Difficult to contact the office

Hi, when I return the car late , there was no issue at all . But the costumer service is really bad
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Author
Review #1595355 is a subjective opinion of poster.
0 comments
1.4
Details
Very bad service. Unprofessional attitude of staff. Promised car not given. Was offered alternate car of a much lower grade and cheap one. The company illegally charged me late return fee. Unethical practices. Pathetic company.
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Author
Cons
  • Staff not helpful resolving issue
  • Ir was terrible
  • False accusations of damage
Reason of review
Problems with payment
Loss
$50
Preferred solution
Price reduction
Review #1594754 is a subjective opinion of poster.
0 comments
1.0
Details
Glasgow Airport. 25 June 2019. Booked and paid for 3 week car hire 8 months ago. Called and confirmed the branch 2 months before arrival to confirm they would accept my own fully comprehensive insure cover and was told yes. Got to the desk for collection was told no...
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Author
Pros
  • None
Reason of review
Problem with delivery
Loss
$168
Preferred solution
Full refund
Review #1588340 is a subjective opinion of poster.
0 comments
1.3
Details
I left Stansted without a car! I am a habitual traveller with many trips behind me and numerous car hire experiences. Yesterday, I had perhaps the worst customer experience event for many years and certainly the worst one for any car hire business over the last 20...
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Author
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Review #1587058 is a subjective opinion of poster.
0 comments
1.2
Details
RENT AT OWN RISK.... I wish I had read the reviews before I rented. I will not detail all since it would be 3 pages but here are the highlights: Rental in MCO July 1st, 2019.1/ I booked and paid for two 7 passenger vehicles (we had 14 people)- They gave us two 5...
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Author
Location
Orlando, Florida
Reason of review
Not as described/ advertised
Loss
$860
Preferred solution
Full refund
Review #1585745 is a subjective opinion of poster.
0 comments
1.0
Details
Such a fraud company it is. After getting trapped, we read the reviews and found that this is their business. Trap no. 1 : They will at first sell you partial insurance instead of full saying that its the best. You won't even realise it's partial until the end. Trap...
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Author
Location
London, England
Pros
  • No pros
Cons
  • Scam
Reason of review
SCAM
Loss
$158
Preferred solution
Full refund
Review #1584359 is a subjective opinion of poster.
0 comments
1.0
Details
Utterly disgraceful car hire company at Stansted Airport, despite booking a car in March 2019 to collect on 29th June 2019, filling in all of the required information close to 20 days before the arranged pick-up so that you can do all of the relevant checks, I was...
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Author
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1583041 is a subjective opinion of poster.
0 comments
1.0
Details
We rented a car from greenmotion at Fiumicino airport. We had already paid for insurance but the company wanted a 1000 euro deposit or we could pay for additional insurance of 570 euros -a one off payment. We took the second option paying by credit card by chip and...
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Author
Review #1574218 is a subjective opinion of poster.
0 comments

Green Motion - Avoid it!

1.0
Details
This is how green motion makes its money: https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills
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Author
Review #1572671 is a subjective opinion of poster.