My flight was delayed two hours into Gatwick. I did the right thing and informed them and they replied saying no problem. When i eventually turn up at the desk , 30 mins before closing to find they "gave my car away which i had already paid for $236.28. "luckily" they only had one car left (Mercedes!) and so i paid an extra $226.91. Total cost for car has now doubled.
I was on my way to visit dear family friends who had recently lost their daughter to motor neurone disease so I needed a car to get to Brighton and I was already very late due to the delayed flight. Maybe Green Motion staff smelt my desperation.
As it was close to closing time i was rushed around the car and off i went. On return of the car to heathrow airport, "damage" was identified on the checklist form for the rim. the staff at Green Motion siad that the tire was now damaged. Now any expert (and i was with a automotive technical trainer at the time could see that the damage for the rim and the tire were the same. However the Green Motion staff were adamant and they charged me $2040.60 for this damage. This is the cost of a new tire and admin fee. Apparently.
The icing on the cake was to pay GBP5 for the shuttle bus from Green Motion Holiday Inn to Heathrow.
I feel sad, cheated, scammed and ripped off. what are my options?
Product or Service Mentioned: Green Motion Mercedes Benz Car Rental.
Reason of review: Not as described.
Monetary Loss: $2500.
Preferred solution: Full refund.
I didn't like: Complete scam.