Green Motion - Inefficiency and Extortion: Worst Car Rental Experience in 20 Years
We reserved our Green Motion car online and didn't think to check reviews...sadly, because clearly our experience is their standard business practice.
It took 45 minutes AFTER getting to the desk to get the car we reserved because their system was all handwritten papers and file cabinets, like it was 1970 and not 2013.
Because of the frustration I wasn't careful on the checkout inspection and thought the car looked fine...but when we returned the assistant manager gave it the most FANATIC inspection I have EVER seen...including running his finger along the hubcap to feel for scratches! He found 'damage' in the form of a small scuff on the underside of the plastic bumper and took another 20 minutes to work through the process.
The estimate for the 'damage' is £447...check the attached picture and see the teeny white lines on the bottom of the bumper.
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