Product: Green Motion Volvo Car Rental Clear all filters (2 of 2 reviews match)
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1.4
Details
We rented a car via Internet at Green Motion Birmingham Airport. To collect the vehicle was ok and a normal procedure, which took some time. When we returned the vehicle after a 3 weeks period, the counter staff asked that the vehicle should be cleaned inside and...
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Author
Location
West Midlands, England
Service
Green Motion Volvo Car Rental
Cons
  • Unjustified demands at return of the car
Reason of review
Poor customer service
Tags
  • Green Motion Birmingham Airport
Review #948899 is a subjective opinion of poster.
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Green Motion - Negative experience with nasty charges

2.9
Details
We were issued a ticket by the city for driving in a bus lane which was subsequently dismissed. However, Green Motion served us with a hefty 84 pound fine with no paperwork to back up these costs. We are currently disputing this, but they put it in small print in the contract that they charge an "admin fee" (for what?) for any tickets issued even though they do not pay them themselves anyway. Apparently the "admin" fee is to cover costs because they do not actually own the vehicles and apparently the owners charge them some fee? So we have to pay because they do not own the vehicles? This is not fair, especially since there is no proof of these charges. Why should we have to pay this when they did not even cover the ticket charge.
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Author
Location
Greater London, Greater London
Service
Green Motion Volvo Car Rental
Pros
  • Gps
  • Car ok
Cons
  • Unprofessional staff
  • Understaffed
  • Poor customer service
Reason of review
Pricing issue
Loss
$160
Preferred solution
Let the company propose a solution
Review #876614 is a subjective opinion of poster.