Product: Green Motion Volvo Car Rental Clear all filters (0 of 2 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
We rented a car via Internet at Green Motion Birmingham Airport. To collect the vehicle was ok and a normal procedure, which took some time. When we returned the vehicle after a 3 weeks period, the counter staff asked that the vehicle should be cleaned inside and...
Read more
1.4
West Midlands, England
Product
Green Motion Volvo Car Rental
I didn't like
  • Unjustified demands at return of the car
#948899

Green Motion - Negative experience with nasty charges

We were issued a ticket by the city for driving in a bus lane which was subsequently dismissed. However, Green Motion served us with a hefty 84 pound fine with no paperwork to back up these costs. We are currently disputing this, but they put it in small print in the contract that they charge an "admin fee" (for what?) for any tickets issued even though they do not pay them themselves anyway. Apparently the "admin" fee is to cover costs because they do not actually own the vehicles and apparently the owners charge them some fee? So we have to pay because they do not own the vehicles? This is not fair, especially since there is no proof of these charges. Why should we have to pay this when they did not even cover the ticket charge.
2.9
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Greater London, Greater London
Product
Green Motion Volvo Car Rental
I liked
  • Car ok
  • Gps
I didn't like
  • Understaffed
  • Unprofessional staff
  • Illegal charges
#876614
Show