Product: Green Motion Volkswagen Car Rental Clear all filters (0 of 8 reviews match)
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first of all i have rented a car which had to be passat or superb, but they didnt have that for some sort of reason, even though I booked it atleast a month before my trip, they claimed that they didnt have it and gave me Kia. Why do you give me Kia if I rent a premium...
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1.0
Heald Green, England
Product
Green Motion Volkswagen Car Rental
I didn't like
  • Poor communication
  • Worst ever customer service
  • Unfriendly staff
#1179130
Well I was just charged the excess of 995 on my credit card, for very minor scratches on one door of the car - which resulted from brushing past bushes going along a country road.Something that happens all the time in England! I am sure it could have been fixed by some...
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1.0
Product
Green Motion Volkswagen Car Rental
I liked
  • Car
  • Car and the initial rental price
I didn't like
  • Fact i was charged the full excess for minor wear and tear
#1099235
I was the first off the shuttle to try to pick up the Jetta we reserved and noted that the specific car was exactly what we needed. We waited while staff was trying to locate the keys, they couldnt find it and then promised us a Mustang convertible, waiting for...
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1.0
Product
Green Motion Volkswagen Car Rental
#1083554

Green Motion - Damage Excess reduction Costs Overpriced and not refunded for over 1 month after rental

BEWARE OF EXCESS REDUCTION DEPOSIT COSTS AND REFUND TIME! We just want to make other customers of GREEN MOTION CAR RENTAL aware of a BIG flaw with their Excess costs so other people don't have the same problems we have experienced. We hired a car from the GREEN MOTION CAR RENTAL in Milan Italy, when we arrived the vehicle was not on site so we had to wait a short while for it to be delivered. Not a real problem as we were luckily not in a rush and the person who we were dealing with was helpful and pleasant enough. When we filled out the paperwork for the rental, I was made aware that with the rental there would be no coverage on any of the glass or side mirrors if they were damaged while we had the vehicle and also an excess fee of several hundred Euros. Nothing really that unusual when you hire a vehicle. The problem was that I was told that when I booked the vehicle (through a third party rental booking company) I would have no extra costs when I picked the vehicle up and also have a zero excess fee with the quote I received. When I queried excess the costs I was told that if I wanted to reduce the excess costs to zero I would have to leave a 2000 EURO deposit which would come off my credit card. In the situation we were in we had no choice but to take the extra excess costs or face having to pay if there were damage to the vehicle when we returned it. No real problem but 2000 EUROS off your credit card is something that you would like returned when (or soon after) you return the vehicle. It has been almost ONE MONTH since we returned the vehicle and we are STILL waiting for our deposit refund!! I was told when I returned the vehicle that it should take about 10 working days to receive my refund of 2000 EUROS. I have contacted the Rental Car booking agency and GREEN MOTION CAR RENTAL to ask where my deposit is and when I can expect to receive my refund. They replied that it should take 3 to 4 weeks.... Much different to the 10 days I was originally told. GREEN MOTION CAR RENTAL also told me that the deposit refund had been made the day after I returned the vehicle and to contact my Bank to see where the funds are. So I did and my bank had no idea where the funds are and told me I need to contact GREEN MOTION CAR RENTAL again to ask them where the deposit is. I contacted them again this time with no reply. So I am in a position where I have had to open a Credit Card dispute with GREEN MOTION CAR RENTAL. This is not acceptable and poor customer service!!! They are happy to take your deposit but it seems you have to fight to have it returned. The deposit amount is also WAY TOO MUCH to take such a long time to be refunded. So, any other customers out there who are planning to use GREEN MOTION CAR RENTAL I hope that you have done your research before you decide to use them and are aware of this problem that I have had (and continue to have) with them. It's just unfortunate that my bank is now in the process of trying to recover my deposit rather than it being returned to me in an acceptable amount of time without the proper communication by GREEN MOTION CAR RENTAL.
2.5
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Bologna, Emilia-Romagna
Product
Green Motion Volkswagen Car Rental
I liked
  • Good customer service
I didn't like
  • Time taken to receive excess depsit
  • Excess they charged
#968872
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Green Motion - Sub-standard car and extremely poor customer service
They offered a VW Transporter at GBP175 more for the rental period. Have no choice but to accept since a 8 seater automatic mini van is hard to find. The car vibrated violently at 60mph or above. I had to call road side assistance after 2 hours. All 4 tyres were found...
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1.6
Product
Green Motion Volkswagen Car Rental
I didn't like
  • Unjustified demands at return of the car
  • Excess they charged
  • Poor customer services
#955918
Green Motion - We had to buy a new clutch and pay for a hire car while it was done
Green Motion - We had to buy a new clutch and pay for a hire car while it was done
Green Motion didn't know what to do and behaved as though it was my fault -- they told me that I couldn't prove it wasn't me who damaged the car and therefore I had to pay. The Heathrow office was very unhelpful and refused to provide replacement car or to assist, so...
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Product
Green Motion Volkswagen Car Rental
#954517

Green Motion - Now I will never use this company again "Hire at your peril"

In June 2016 I came back from the Far East for a visit to family & friends Had arranged and paid for a VW Passat estate car (or as they say...similar) Upon arrival at the Holiday Inn went to collect the vehicle, the nightmare began....it was chaos in the office.....four or five desk clerks totally swamped by customers, there wasn't a queueing system of any kind, consequently people were entering the centrally located door and ignored those who were patiently waiting, after a 40 minute wait, upon reaching the desk, I said to the guy "a simple number system" would solve this, he agreed and pointed to a CCTV camera which he said was their monitor...BS He then took my booking form and advised me that they did not have a VW nor similar, so he was giving me an Audi....for just a small "extra cost"....strange I thought, but after a 12 hour through the night flight and an hour wait for the "Hoppa Bus" I wasn't in the right frame of mind to delay my departure. He then said "do you want to upgrade the insurance for £49 ?" .....OK just get me out of here.....he took my credit card which he transacted manually, and passed it to me for signature The amount was for £540......I wrongly assumed that he had refunded my original £267 payment and had added a £200 deposit plus the £49 insurance upgrade It wasn't until a few days later that a business colleague warned me of an "Insurance Scam" being reported in the media....this led me to looking at the paperwork.....sure enough I had been charged £83.00 car upgrade (which I now understand cannot happen) and the balance for insurance etc. I immediately telephoned Sian at customer services, she said I could swop the car if I returned to Heathrow 120 miles from where I was, she later rang and said ther weren't any cars of the original spec' available for 3 days, which was the planned return date....then told me to e-mail my complaint. Upon returning the car the manager knew of my complaint "saying we could not take any action until the vehicle was returned".....the car was only ever parked upon family & friends driveways.....had NO accidents, scrapes etc. returned to them in the same "as new condition" I have e-mailed them twice in the past month......total silence....not even the courtesy of a response This is the second time I have hired from them......And the last Sadly I have to say.........BEWARE
Huai Khwang, Krung Thep
Product
Green Motion Volkswagen Car Rental
#885378
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I got cheated by Green motion while traveling in London. I booked a walk in for 1 day and after returning they charged 1035 USD for a minor scratch in rear bumper and 2 scratches on axial wheels. I felt cheated and returned from London with bad experience. I started my...
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1.0
Sipson, Sipson
Product
Green Motion Volkswagen Car Rental
I didn't like
  • Poor communication
#876489