Not resolved

I am tourist from Hong Kong. I hired a car from Green Motion - Heathrow on 7th Apr ( Invoice # 36390) for 3 days. During My trip, my car was hit from behind and have a scratch on the bumper. I got the full accident from the other driver and he agreed that his insurance will cover all the cost. When I return the car to Green Motion , they charged me GBP 750 and claim they will give me back once they settle with the document.

But after 2 month, they just dont reply my email, and I have no way to get back my $$.

Even they don't get the payment from the driver, the little scratch wont cost me 750 ponds.

It is so sad, as i have no way to complain as a tourist. I just found out that they got many bad record here. Hope others will learn a lesson from me.

Monetary Loss: $750.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment
Frankfurt, Hesse, Germany #738539

Do you happen to have the plate of the car? Same thing happened to me ad I would like to find out if they are charging the same scratch to everyone.


to Jay Kowloon, Hong Kong, Hong Kong #738843

They settled my refund after I complaint to bvrla.

Maybe you can try :

San Francisco, California, United States #668273

They said that I had a scratch on the bumper and also blocked my credit card for 750 GBP. They say that the scratch will cost 180 GBP to fix and they will refund the difference.

I agree they do not reply to emails and I think they pick on foreign passport holders as we cannot do anything about it. But if we review on TripAdvisor then no one will go to them.

You May Also Like