Returned a Fiat 500 Lounge to GreenMotion at Stansted today after a two day rental and was charged £156 for the tiniest scratch on the alloy.It had been noted that the other 3 alloys were already scuffed but I struggled to see the damage and it's hard to prove if was there when I picked up the car.
I wiped the mark with my finger and I'm sure that given a bit more time and effort I could've removed all marks. I took photos and am now pursuing a dispute through my credit card company.
It's a clever trick as I had to sign a form confirming the damage before I could leave and I had a plane to catch.Really very annoyed.
More Review Details
|Diversity of Products or Services|
|Discounts and Special Offers|
|Product or Service Quality|
|Value for money|
What I liked
What I disliked
- Attitude and questable business practice
- False damage report
- Staff not helpful resolving issue
- Charged for false damage
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