Green Motion - Feeling utterly mugged!

Returned a Fiat 500 Lounge to GreenMotion at Stansted today after a two day rental and was charged £156 for the tiniest scratch on the alloy.It had been noted that the other 3 alloys were already scuffed but I struggled to see the damage and it's hard to prove if was there when I picked up the car.

I wiped the mark with my finger and I'm sure that given a bit more time and effort I could've removed all marks. I took photos and am now pursuing a dispute through my credit card company.

It's a clever trick as I had to sign a form confirming the damage before I could leave and I had a plane to catch.Really very annoyed.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Insurance Quality
Additional Fees
Billing Practices
Discounts and Special Offers
Product or Service Quality
Value for money
Customer service
Additional Services
Price Affordability

  • What I liked
    • Car
  • What I disliked
    • Attitude and questable business practice
    • False damage report
    • Staff not helpful resolving issue
    • Charged for false damage

Reason of review:
Pricing issue
Preferred solution:
Full refund
Monetary loss:
Product or service
Excessive Charges
Review category
review #842141 by

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