Essex, Essex
0 comments
100% full Not resolved

Update by user Nov 04, 2016

After endless emails becoming increasingly threatening I demanded (for the umpteenth time) to see the photos they took of the 'damage'.They bore no relation to the pictures I took and if it was the same car it had clearly been moved so I refuted they were the correct pictures.

No further contact!!!

Involve your credit card company if they take your money and the onus is then on them to prove you did the damage and they can take you to court to recover the money.I doubt they'd have the nerve!!

Original review posted by user May 05, 2016

Returned a Fiat 500 Lounge to GreenMotion at Stansted today after a two day rental and was charged £156 for the tiniest scratch on the alloy.It had been noted that the other 3 alloys were already scuffed but I struggled to see the damage and it's hard to prove if was there when I picked up the car.

I wiped the mark with my finger and I'm sure that given a bit more time and effort I could've removed all marks. I took photos and am now pursuing a dispute through my credit card company.

It's a clever trick as I had to sign a form confirming the damage before I could leave and I had a plane to catch.Really very annoyed.

Review about: Excessive Charges.

I liked: Car.

I didn't like: Attitude and questable business practice, False damage report, Staff not helpful resolving issue, Charged for false damage.

Review #842141 is a subjective opinion of a user.

2.5
Customer service
Reliability
Billing Practices
Product or Service Quality
Additional Services
Website
Insurance Quality
Additional Fees
Value for money
Diversity of Products or Services
Discounts and Special Offers
Price Affordability
Location
Reason of Review / Monetary Loss Pricing issue / $156
Preferred solution Full refund

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