• Charged additional insurance costs on pick up even though web rate did not advise of this at the time of booking • Staff members constantly taking phone calls whilst dealing with face to face customers, no apology or manners • Charged GBP400.00 immediately as a deposit for the insurance excess • Fuel is return like for like – this is impossible to judge • Booked a compact car, the website suggested Ford Focus, Volkswagen Golf, Hyundai i30 or similar. Was given a Honda Jazz – this is much smaller.
• Asked to change the car as was not what had booked but was told the car is in the same category as the others so the only option was to pay more to upgrade – was offered a ‘discounted’ rate due to the fact I raised the point • On pick up of the replacement vehicle was advised there was 1/3 tank of fuel, when checked the orange empty light was on and the only local fuel station is at the airport so fuel costs are much higher • On returning the vehicle I was charged the full GBP400 for a few tiny knicks at the bottom of the front bumper that had been caused by sand and grit on the roads due to the bad snow fall and icing. The staff member was rude and said this was my fault and even though it was unlikely they would fix the car I still had to pay i.e.
GBP400 profit for Green Motion. Have emailed the CEO...lets see if I get a response?
Product or Service Mentioned: Green Motion Car Rental.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: Price reduction.
I didn't like: Charging huge costs for marks on the car, Poor communication, Didnt get my deposit back, Downgrade on car that was booked, Fuel like for like policy.