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Update by user Dec 15, 2016

Booked car from Green Motion through Went to collect car only to be told that debit visa not accepted.

The vehicle had been paid for and excess insurance taken out through website on debit Visa card. Green Motion feuded the car to be taken. Then said they would accept the debit Visa of excess insurance of £148 was taken out with them! Had to pay it to get car.

Total rip off! Rude staff. Disgusting service. AVOID THEM AT ALL COSTS!

First rental with them will be great. They get you on second rental. We hired car from them 3 weeks ago (first time) they accepted debit Visa then, no problem.

Complaint being dealt with well by Also with lawyers due to my husband's health problems being aggravated by this stress.

Original review posted by user Dec 13, 2016

My partner hired a car from this outfit through car Paid for the hire and excess insurance online.

When he arrived at Green Motion after a long flight, he produced his debit Visa card only to be told they don't accept debit visas. He said it was already paid for and produced all the documentation. They said the only way they could accept the card and acknowledge his rental was if he paid excess insurance again with them!!! Me, I would of refused to leave the office until the police were called, but my partner was tired and has heart problems and high blood pressure and didn't want the aggravation as he was very tired, so paid up.

Green Motion, expect to hear from our solicitors, be sued, and every website possible will be getting a terrible review!! I'm sure, you will lose plenty more customers in the future, and hopefully go bust.

Product or Service Mentioned: Green Motion Car Rental.

Reason of review: Problems with payment.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Poor excuses to rippff your credit card, Unfair theatment, Attitude and questable business practice, Lack of responsibility, No debit visa unless you pay for excess insurance twice, Rip off schemes.

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Bathgate, West Lothian, United Kingdom #1254916

This exact same problem happened to me! I had to pay £73 extra for using a debit card.

I want to take this further to complain but I am unsure where to take this?

After I questioned them and asked how often this happens they said 'up to once or twice a day'!!

It is very unfair and a scam. I wont use them again.

to Anonymous #1254930

My partner is taking the car back to them tomorrow and is going to demand his money back for excess insurance. I will let you know what happens. We won't be using them again, that's for sure!

to JustSaying22 Bathgate, West Lothian, United Kingdom #1256381

I have just put in a complaint to financial ombudsman -I recommend you do the same! Hopefully they will stop with these ridiculous excess charges

to Anonymous #1256411

Thank you we will do. Also are dealing with our complaint too as it was booked through their website.

Having read other complaints, it seems an ongoing problem that people are charged for damage that is either excessive or charged to their Visa cards after vehicle returned.

My guess is, if you have a debit Visa they can only access what you have in the bank. If you have a credit Visa they can take thousands!

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