Update by user Dec 15, 2016
Booked car from Green Motion through rentalcars.com. Went to collect car only to be told that debit visa not accepted.
The vehicle had been paid for and excess insurance taken out through rentalcars.com website on debit Visa card. Green Motion feuded the car to be taken. Then said they would accept the debit Visa of excess insurance of £148 was taken out with them! Had to pay it to get car.
Total rip off! Rude staff. Disgusting service. AVOID THEM AT ALL COSTS!
First rental with them will be great. They get you on second rental. We hired car from them 3 weeks ago (first time) they accepted debit Visa then, no problem.
Complaint being dealt with well by rentalcars.com. Also with lawyers due to my husband's health problems being aggravated by this stress.
Original review posted by user Dec 13, 2016
My partner hired a car from this outfit through car rentals.com. Paid for the hire and excess insurance online.
When he arrived at Green Motion after a long flight, he produced his debit Visa card only to be told they don't accept debit visas. He said it was already paid for and produced all the documentation. They said the only way they could accept the card and acknowledge his rental was if he paid excess insurance again with them!!! Me, I would of refused to leave the office until the police were called, but my partner was tired and has heart problems and high blood pressure and didn't want the aggravation as he was very tired, so paid up.
Green Motion, expect to hear from our solicitors, be sued, and every website possible will be getting a terrible review!! I'm sure, you will lose plenty more customers in the future, and hopefully go bust.
Product or Service Mentioned: Green Motion Car Rental.
Reason of review: Problems with payment.
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: Poor excuses to rippff your credit card, Unfair theatment, Attitude and questable business practice, Lack of responsibility, No debit visa unless you pay for excess insurance twice, Rip off schemes.